Terms and Conditions
Welcome to Royal Chair! By accessing or using our website and services, you agree to abide by the following terms and conditions. Please read these carefully before making a purchase.
1. General Information
Royal Chair specializes in providing high-quality chairs directly from the factory, ensuring premium craftsmanship and fair pricing by eliminating wholesaler and retailer margins.
These terms and conditions apply to all users of the site, including customers and browsers.
2. Order and Cancellation Policy
Order Cancellation: Customers may cancel their orders within 2 hours of placing them by contacting our support team on WhatsApp at +91-7744959151.
Full Refund: A full refund will be processed within 2 to 4 working days for cancellations made within the 2-hour window.
Cancellation Fee: If an order is canceled after 2 hours (as shipping arrangements will have started), a 30% cancellation fee will be applied.
Shipment Processing: After the 2-hour window, the order will proceed to shipment, and the above cancellation terms will apply.
3. Shipping Policy
Delivery Timeline: Products will be shipped within a minimum of 5 days and a maximum of 12 days from the order date.
Non-Serviceable Areas: If the delivery address provided by the customer is not serviceable, the order will be canceled, and a full refund will be issued within 3 to 4 working days.
Delivery Assurance: We work with a legitimate and professional delivery company to ensure the safe and timely arrival of all orders. For any questions regarding delivery, please contact our support team via WhatsApp at +91-7744959151.
4. Return and Refund Policy
Return Eligibility: Once the order is delivered, customers may request a return if any damage is found or if any parts are missing.
Return Process: To initiate a return, please contact our support team on WhatsApp at +91-7744959151.
Refund Timeline: Refunds for returned items will be processed within 2 to 4 working days after the returned product is received and inspected by our team.
5. Privacy and Data Security
Data Protection: Royal Chair is committed to protecting your personal information. We use secure methods to collect, store, and process your data and will never share your personal information with third parties without your consent.
Transaction Security: All transactions on our website are processed securely. We employ industry-standard security measures to protect your data and prevent unauthorized access.
6. Intellectual Property
All content, designs, images, and text on the Royal Chair website are protected by intellectual property laws. Unauthorized use or reproduction of any content is strictly prohibited.
7. Changes to Terms and Conditions
Royal Chair reserves the right to modify or replace these terms and conditions at any time. We will notify users of any significant changes on our website. Continued use of our site after such changes constitutes acceptance of the new terms.
8. Contact Information
For any questions, grievances, or support requests, please contact our team via WhatsApp at +91-7744959151 or email us at royalchair97@gmail.com.
By using our site, you agree to these terms and conditions. Thank you for choosing Royal Chair!
